Patient and Family Advisory Council

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The WhidbeyHealth Patient and Family Advisory Council [PFAC] serves as a resource for staff members, providing direct input from the patient and family perspective in order to improve the patient experience.

Operating since 2015, the council is made of both volunteers and staff members. Council members have diverse backgrounds and live throughout Whidbey Island. Their collective voice represents everyone from patients with disabilities, to families with young children, to couples aging in place.

The biggest common denominator among the council is that they all have an extraordinary commitment to their community healthcare system.

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RECENT PFAC PROJECTS

Clinton Walk-In Clinic
2019 Portal / website re-design
Educational television in the Emergency Department waiting room
Media materials for infectious disease prevention
Participation on Ethics Committee and Quality Assurance Committee
Service referral questionnaire for Langley Clinic
Wayfinding recommendations for main hospital

Our Mission

Our mission is to serve as an advisory resource for the WhidbeyHealth System on providing excellence in patient and family centered health care.

Our Vision

WhidbeyHealth Patient and Family Advisory Council is dedicated to improving the patient experience by advancing comprehensive and compassionate patient and family centered health care.

Purpose

We will have an active role in improving patient and family care experience by identifying opportunities for gathering and providing feedback and perspective on WhidbeyHealth System plans, activities, and programs related to patient and family centered health care.

To learn more about the WhidbeyHealth System Patient and Family Advisory council, download our bylaws here.

You can contact the Advisory council at: myhospital@whidbeyhealth.org.

If you are interested in applying for membership to the council, please download the application form and mail it to:

Patient and Family Advisory Council
c/o Administration Office
WhidbeyHealth Medical Center
101 N. Main Street
Coupeville, WA 98239

Patient and Family Advisory Council (PFAC) Application
Please tell us about your experience at WhidbeyHealth Medical Center or its clinics.

In your experience what did we do well?^*

What could we have done better?^*

What would you like the hospital to learn from your experience with our care?^*

If you have more to say, please feel free to use additional space. ^*

Name^*

Address^*

Email ^*

Phone^*

Do you volunteer in your community? If so, for which organizations? ^*

Do you feel comfortable working in groups, speaking up and providing input?^*

Are you able to attend meetings at WhidbeyHealth Medical Center?^*

During the week? ^*

Yes

In the early evening? ^*

Yes

Are you willing to sign an agreement promising not to disclose confidential information given to you in your role as a member of the Patient Family Advisory Council? ^*

Yes

Are you willing to undergo a background check? ^*

Yes

Emergency Department^*

Diagnostic Services (Lab, Radiology)^*

Medical Ambulatory Clinic/MAC^*

Ambulatory Surgery^*

Admission to the Hospital^*

Other (Please Specify)^*