Walk-In Clinic Oak Harbor Now Open!

Patients and visitors on the North end of Whidbey Island now have direct, convenient access to health care seven days per week, and close to home.

Located at 1300 NE Goldie Street in Oak Harbor, our providers are ready to help with most non-emergency situations – typically without a long wait.

No appointment is necessary. The clinic is open:

  • Monday – Friday 7:00 am to 7:00 pm
  • Saturday 9:00 pm to 4:00 pm
  • Sundays Noon to 4:00 pm

More details about services available for families and guests are available here.

Fraud Alert

We have received reports of callers claiming to be bill collectors from WhidbeyHealth and rudely demanding payment by credit card or threatening to place liens on their homes.

These calls are not coming from WhidbeyHealth.

No caller from WhidbeyHealth will ever ask for personal information such as social security numbers. If we call to discuss overdue accounts we will recommend using our secure online  at https://whidbeyhealth.org/online-bill-payment/

If you need help with your medical bills, our team is ready to assist you. You can get started by calling 360.678.7656 extension 4097.

October 2: Phone and Internet Restored

4:55 PM Community update:

We are pleased to report that our connectivity has been restored, including phone, fax and internet services!

Like many other affected local businesses, there will be a lot of reorganizing appointments and records that were upended during the service interruption. We’re working as fast as possible to get caught up, and will appreciate everyone’s patience for a day or two.

Our entire staff is grateful for the cooperation and support of the community and patients who were inconvenienced by this outage. Feel free to contact us if we can assist you in any way: email us at myhospital@whidbeyhealth.org or call our Quality team at 360.678.7656, ext. 3154.

12:30PM Community update:

Our phone, fax and internet connectivity remain offline due to a severed Comcast fiberoptic cable. We are awaiting information regarding restoration of service. Patients with pre-scheduled appointments who may be affected by the outage are being contacted individually by staff.

In case of an emergency – call 9-1-1 immediately.

We appreciate the support from the community! Updates will be posted here and cross-posted on our social channels.

Monday, 10/12 7:00AM
IMPORTANT NOTICE: widespread internet outages over the Seattle region are affecting phone, fax, and internet access throughout the WhidbeyHealth system. Like many others on Whidbey Island, we are unable to receive or send calls, faxes, or email until the outage is resolved. Updates will be made available here as services come back online.

Community Update

October 8, 2020 Community Update: This is an update regarding our employee who contracted coronavirus outside of work.

Today we are very pleased to report that contact tracing is complete and there have been no transmissions to staff or patients.

Everything outlined in our original notice was immediately implemented. Repeated testing of providers and staff has been completed. Everyone has been released from quarantine, and surgical services have returned to normal operations. This includes elective procedures and related clinical visits.

Everyone who works in the WhidbeyHealth team are deeply grateful for the unanimous concern and support we received from the community.

Operating a safe clinical and working environment is ‘job 1’ for us. Please remember that delaying care can be dangerous and make a medical problem worse. Owing to COVID-19, we have put many parts of our lives on hold, but your good health can’t wait. Learn more about how we are mitigating COVID risk here: https://whidbeyhealth.org/covid-19/.

September 27, 2020: We have received the unfortunate news that a member of our Surgical Services team has tested positive for COVID-19 after contracting the virus outside of work. Our team member reported symptoms which developed while at work and promptly went home to self-quarantine.

Exposure of patients and staff was limited to people who were in the operating room on September 22nd, 23rd, or 24th.

We have taken the following steps:

  • We have been in direct contact with everyone who is affected. Patients have been given advice about obtaining testing if they choose. All exposed staff members have been swabbed and are self-quarantining at home.
  • We are coordinating directly with Island County Public Health to assist with contact tracing and help contain the spread of the virus.
  • Out of an abundance of caution, elective surgeries and non-urgent visits to our surgery, obstetrics and orthopedic clinics are postponed until October 7th. This will allow exposed staff to complete their period of quarantine.
  • Urgent and emergency surgeries and care for moms in labor will continue as normal.
  • Effective Monday, September 28th, we are limiting visitors to one support person per patient throughout the Medical Center and all clinics.
  • Also effective Monday, the West Wind Café and Gift Shop will be closed to the public.

The safety of our patients and staff are paramount to everything we do. Thanks to the extraordinary support of our patients, the Whidbey Island Community, and the tireless efforts of our team, we have demonstrated our ability to maintain safe clinical environments during this pandemic.

Our infection control procedures include:

  • Universal masking of patients, staff, and support persons, including patients when a provider enters their room
  • Extensive use of PPE as required for each patient interaction
  • Frequent handwashing and sanitizing
  • Fever and recent history screening at all entrances to all facilities, including all staff who are screened daily
  • Modifying our facilities to facilitate physical distancing

Our employee is to be congratulated for rapidly taking the correct actions as symptoms developed. We look forward to their speedy recovery and return to work. It is important to remember that healthcare workers are our neighbors, friends, and family members. Like everyone, we are all going about our daily lives outside of work and taking the best precautions possible.

Beating this pandemic requires participation from everyone. Please do your part by:

  • Wearing cloth face coverings to protect others
  • Washing and sanitizing your hands frequently
  • Limit travel outside of Island County
  • Reduce social gatherings to a weekly number fewer than 10 people outside of your direct household

More information about coronavirus is available online:

Stay connected with us for current information at facebook.com/whidbeyhealth or on our website at whidbeyhealth.org.

Community Update: WhidbeyHealth phone upgrade

Access to high quality healthcare is our top priority and we know that some of our phone systems have caused frustrations and delays. This is a brief update on the steps we are taking to address the issue:

    1. We have hired a career telecommunications expert who is focused full-time on managing our systems.
    2. Our team engaged a consultant to help identify gaps and capacity issues with the current systems. As a result, we have concluded that voice and fax systems must be replaced throughout the WhidbeyHealth organization. This represents a capital investment of approximately $800,000.
    3. We have solicited bids from three companies and invited two to submit proposals. Contract negotiations are nearing completion currently.
    4. Work will begin immediately, and we anticipate completion of the project well before the end of this year.

We know that our antiquated telephone systems have frustrated patients and families and we regret the difficulty. Once the installation of the updates system is complete, patients will be able to easily connect with our clinic staff and providers, and pharmacies can more effectively manage prescription renewals – these are two of many benefits the community can expect.

In the meantime, we ask everyone to take the following steps to help:

  • Use the MyWhidbeyHealth portals to communicate with your provider’s office.
  • Submit prescription renewal requests with your pharmacy who will process them with your provider.

Further updates on this upgrade will be forthcoming. We appreciate your feedback at any time – feel free to email us at myhospital@whidbeyhealth.org.

Stay connected with us at: facebook.com/whidbeyhealth.