This is an announcement about changes in health insurance coverage for some of WhidbeyHealth’s patients. Regretfully, we have made the decision that effective July 1, 2021, we will no longer accept Amerigroup coverage for service at our Primary Care Clinic at Cabot Drive (Oak Harbor) and Freeland, as well as our Walk-In Clinics in Oak Harbor and Clinton. Coverage and acceptance of Amerigroup insurance will continue at our Medical Center, Emergency Department and Specialty Care Clinics, like Women’s Care and Surgical Care. Unfortunately, this means we cannot provide primary care or walk-in service to patients with Amerigroup Medicaid.
Despite extensive efforts to work with Amerigroup, patients continue to experience excessive delays in claim processing, high rates of incorrect denials of coverage, and long waits for reimbursement. We have notified patients with Amerigroup coverage of this change, and have provided guidance about how to easily change to another Medicaid program, such as Community Health Plan of WA, Coordinated Care of Washington, or United Healthcare Community Plan.
WhidbeyHealth is constantly striving to provide our community with improvements that provide greater access to care. It is our role to help patients get every dollar of insurance benefit they are entitled to. Patients with questions or would like assistance changing your Medicaid coverage to another provider, our staff is ready to help you with any assistance you need. You can reach our Patient Financial Services department by calling 360.682.2850. You can also contact the State Medicaid program directly at 800.562.3022.
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