WhidbeyHealth is happy to provide an update to the known issues described earlier regarding our telecommunications transition. The known issues described earlier:
- Patients/community connecting to our COVID-19 hotline – FIXED
- Patients/community connecting to our Central Scheduling line – FIXED
- Receiving faxed documents – EXPECTING FIX BY TUESDAY, 12/15
We appreciate your patience while our new system has been implemented. We appreciate your feedback at any time – feel free to email us at email@example.com.
We’re here when you need care.
Access to high quality healthcare is our top priority and we know that some of our telephone systems have caused frustrations and delays. We are pleased to announce that we are in the process of implementing an updated telecommunications system that will alleviate those frustrations and delays.
Our transition to the new telephone system is currently underway, and we appreciate your patience as there may be unexpected delays while our telecommunications systems are implemented and staff is trained. Known issues that are actively being addressed are:
- Patients/community connecting to our COVID-19 hotline
- Patients/community connecting to our Central Scheduling line
- Receiving faxed documents
We appreciate your patience as we implement the new system and are excited to bring you this news, as our antiquated telephone systems have regrettably frustrated patients and families. Once our new telephone has been installed and training complete, patients will be able to easily connect with our clinic staff and providers, and pharmacies can more effectively manage prescription renewals – two of the many benefits our community can expect.
We appreciate your feedback at any time – feel free to email us at firstname.lastname@example.org.
Stay connected with us at: facebook.com/whidbeyhealth.