COVID-19 WIIFM

Our Whidbey Island community has done a great job at flattening the curve and protecting each other from the spread of coronavirus. Putting an end to the pandemic is up to us - each of us - to take the necessary steps: Wash your hands. Wear a mask. Watch your distance.

Don't put your health on hold
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Don't Put Your Health on Hold

We are taking additional steps to keep all of our facilities safe and hygienically clean to protect both patients and staff.

All patients and staff are required to wear masks, wash their hands frequently and practice social distancing when possible.

Don’t delay addressing health concerns, even during the current pandemic. Putting off treatment may worsen your condition. If you feel unwell, contact your provider or a WhidbeyHealth clinic near you.

 

Testing

Testing

There are several swabbing stations now operating for our community including the Medical Center in Coupeville. Anyone can be tested, regardless of symptoms, if any. The hotline scheduler will arrange your appointment at the station most readily available to you.

Testing Locations: 

  • WhidbeyHealth Medical Center (Coupeville)
  • WhidbeyHealth Emergency Room (Coupeville)
  • WhidbeyHealth Walk-In Clinic: Clinton
  • WhidbeyHealth Walk-In Clinic: Oak Harbor

For those seeking testing for mild symptoms that can be managed, register for testing at WhidbeyHealth Medical Center. For those with more significant symptoms that cannot be managed at home, register for testing at one of our Walk-In Clinic locations, or seek medical attention at our Emergency Room (Medical Center, Coupeville). 

Advance registration is required to prevent waiting lines, help schedule adequate staff, and manage inventory of PPE and supplies. Call 360-240-4055 weekdays from 8:00am to 5:00pm to arrange your appointment.

We are currently experiencing higher than usual call volumes to our advanced registration line. If you are not able to speak to someone at the time of your call, please leave your contact information in the voicemail and we will return your call within 24-48 hours.

We understand that our community would like prompt test screening and receipt of the test results. Your health is paramount to everything we do at WhidbeyHealth and we will do everything possible to ensure the fastest turn-around time possible for your testing and results. Please follow the above guidelines to obtain testing. Please do not arrive to WhidbeyHealth Medical Center and try to obtain a test through our Emergency Department unless you are experiencing symptoms that you cannot manage at home. 

Call 911 if you have severe symptoms such as a very high fever, difficulty breathing, or inability to eat or drink.

Please note that health insurers may not cover testing for people without symptoms or a recent exposure to a known infected person. You may be responsible for the $156 cost for your test. We suggest that you call your insurance provider with questions.


Upon arrival at the swabbing station at a clinic, please stay in your car and park at the designated spots for COVID-19 testing. At the medical center, follow signs to the drive-thru lane near the Health Education Center. Place your car in park and turn off the ignition.

The procedure involves swirling a swab into both nostrils. The swab is about the size of an ordinary Q-tip, much smaller than previous testing technologies.

Certified laboratories on the mainland process the swab specimens. Timing to get results from our lab partners is generally 24-72 hours but can fluctuate due to statewide demand.

If your test is positive for coronavirus, you will receive a phone call from both Island County Department of Health and WhidbeyHealth staff. You will be advised the next steps you should take to begin your recovery in quarantine or isolation. Patients receiving a positive test result can get their results on the MyWhidbeyHealth hospital portal.  Patients who have a negative test result will not receive a call, and can get their results on the MyWhidbeyHealth hospital portal.

MyWhidbeyHealth

If you do not have an account on the patient portal, sign up at MyWhidbeyHealth to register. Choose the hospital portal, not the clinic portal. The portal allows patients and approved family members to:

  • Access your health information from your mobile device
  • See your visit history
  • Review you Lab and Radiology results
  • Send your Summary of Care Report to a different provider or service
  • Access Discharge Summaries
  • View and request outpatient appointments (e.g. Radiology)
  • Request a Release of Information form for your entire hospital record

How Can You Enroll? You must have been a patient and have a valid email address on file in order to sign-up. Patients must be 13 years of age or older. If the hospital doesn't have your current email address, please contact helpatmywhmc@whidbeyhealth.org.

  1. Visit whidbeyhealth.org
  2. Select on MyWhidbeyHealth (top right navigation area)
  3. Select Log In/Sign Up (under the HOSPITAL picture)
  4. Go to: "Don't have an account?" and select  Sign-up
  5. Enter Last Name, First Name, Date of Birth, and Email
  6. Select Submit
  7. Accept User Terms of Agreement
  8. The system will email you a link to log into the portal with a Temporary Password (good for 72 hours)
  9. Now create a Personal User ID and Password (both require two numbers, 4 characters minimum)
Visitor Policies
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Visitor Policies

To provide the safest possible treatment facilities and protect patients and staff, visitors to the Medical Center and WhidbeyHealth clinics are limited as described below:

  • Emergency Department patients will not be permitted to have any visitors or support persons.
  • Medical/Surgical Inpatient Department patients will not be permitted to have any visitors. One (1) support person will be permitted. If a support person wishes to stay, they must remain in the hospital for the entire length of the patient's care.
  • Intensive Care Unit patients will not be permitted to have any visitors. One (1) support person will be permitted. If a support person wishes to stay, they must remain in the hospital for the entire length of the patient's care.
  • WhidbeyHealth Family Birth Place patients will not be permitted to have any visitors. One (1) support person. If a support person wishes to stay, they must remain in the hospital for the entire length of the patient's care. Moms may also be accompanied by one trained, certified doula who will be a part of their team and will be required to comply with universal precautions including screening, masking and eye protection.
  • Surgical Services patients will not be permitted to have any visitors or support persons. Responsible adult support person should remain in their vehicle or return home during the procedure.
  • MAC patients patients will not be permitted to have any visitors or support persons.
  • Rehab Services patients will not be permitted to have any visitors or support persons.
  • Respiratory Therapy patients will not be permitted to have any visitors or support persons.
  • Lab patients will not be permitted to have any visitors or support persons.
  • Diagnostic Imaging patients will not be permitted to have any visitors or support persons.
  • Primary Care, Specialty Care, and Walk-In Clinic patients will not be permitted to have any visitors or support persons.

Minors under the age of 18 may have one support person (parent or guardian) during the treatment. The parent or guardian may trade-out with one another as needed. Exceptions to this policy may be necessary in certain circumstances. In these instances, it is the responsibility of the department/unit/area of care leadership to communicate the exception(s) being made. If a support person is visiting a COVID-19 confirmed or suspected positive patient in isolation status, department staff will provide the visitor/support person with and educate them of the proper personal protective equipment to wear, as well as hot to put on, take off, and respiratory and hand hygiene practices. In efforts to provide our patients safety at all of our care locations, we retain the right to dismiss any visitor or support person that is unwilling to follow our mask wearing guidelines or that compromises the safety or healing environment.

Support persons entering any WhidbeyHealth facility must be healthy, symptom-free, and will be screened for fever and recent history. Everyone, including patients must follow universal masking policies. WhidbeyHealth will be taking the following steps to reduce the risk of COVID-19 exposure:

  • Temperature monitoring and COVID-19 symptom monitoring will continue before entrance is permitted of any persons (patients, visitors, support persons, and staff) to all of our locations. Additional monitoring of travel history and exposure history is also in place prior to entry.
  • Patients will not be denied care if exhibiting signs and symptoms consistent with COVID-19 (SARS-CoV-2).
  • Visitors, Support Persons, and Staff will not be granted entrance if they cannot meet the Temperature monitoring requirements (temperatures less than or equal to 99.9◦F/37.6◦C), or if there is exposure history.
  • All patients, visitors, and support persons will be required to be masked during any/all interactions with WhidbeyHealth staff.

This policy is subject to change without notice as conditions related to the pandemic change, or guidance from WADOH or the CDC is updated.

Opening in Phase 2 for Our Community’s Health

Services Open

WhidbeyHealth is carefully returning to full operations, following the guidance from state and national officials.

Responding to the COVID-19 pandemic, locations of some services have changed to improve operations and safe access to care. Check the locations page on this website to confirm your destination before traveling for services.

Please note that the West Wind Café and the Gift Shop at the Medical Center are open with occupancy limits. Please note that the West Wind Café and the Gift Shop at the Medical Center have recently changed access to our patients, visitors, and support persons within the Medical Center.

  • West Wind Café: Only employees will have access to the café at this time. Visitors and support persons may request a meal through the kitchen as part of our standard patient meal services. General  public access remains restricted at this time.
  • Gift Shop: Patients, visitors and support persons will not have access to our Gift Shop. In efforts to maintain social distancing the Gift Shop will be able to offer "curbside pickup" to our customers through phone ordering between the hours of 10:00 am - 5:00 pm, Monday - Thursday. You can place "curbside pickup" orders by calling (360) 678-7656 x.3901.
Important Note About Telemedicine:

We encourage all patients to download and install Google Duo on their mobile devices. This application allows video and audio calls for easy access to our Telemed appointments. Android users can find the Google Duo app on Google Play: https://play.google.com/store. iPhone users can install it from the App Store: https://apple.com/ios/app-store.

General Definitions and Effective Processes

Definitions and Effective Processes for COVID-19

With the rise of positive COVID-19 cases throughout our County, we want to make sure our community receives the testing they need, information about quarantine, and our recommendations to avoid exposure in the most transparent way possible. In this section you will find definitions and effective actions for COVID-19 related processes.

Close Contact Exposure: is identified as exposure to a COVID-19 positive person within a 6 foot distance for a total of 15 minutes over a twenty four (24) hour period and applies to any scenario when contact like this is made. The exposure timeline begins two (2) days before the COVID-19 positive person is showing any symptoms or they receive a positive test result.

General COVID-19 Testing:

  • If you have been in contact with a known COVID-19 positive person, testing is not recommended until you are symptomatic or at least five (5) days have passed since your potential exposure.
  • Using contact tracing, determined by Island County Department of Health, a close contact person will be recommended for testing, and be placed on quarantine for 14 days.
  • If it is suspected that you may be COVID-19 positive you may be placed on isolation instead of quarantine. If this is the case, Island County Department of Health will determine the time frame of your isolation and a case will be opened for further investigation.

Effective COVID-19 Quarantine Process:

  • COVID-19 positive persons are placed on quarantine for 10 days since the onset of symptoms or a positive COVID-19 test result.
  • People exposed to a known COVID-19 positive person are placed on quarantine for 14 days from the day of their exposure.
  • The final decision for quarantine duration is made by Island County Department of Health, and if you are placed on quarantine, ICDP will remain in contact with you throughout the quarantine process.
  • It is critical for your safety and the safety of our community, if you are placed on quarantine, and receive a negative test result, that you maintain quarantine for the full duration of the requested time. Testing only captures your state of health at the time of the test and it is possible to become sick anytime 14 days after exposure - so negative test quarantines are just as important to follow as positive test quarantines.
  • If a person in quarantine becomes ill, Island County Department of Health will help you get a Covid-19 test. This ill person will then be changed from quarantine status to isolation status.

Effective COVID-19 Isolation Process:

  • People are placed on isolation that are confirmed to be COVID-19 positive or have many of the COVID-19 symptoms but have not been tested yet.
  • If you are placed on isolation you should significantly minimize contact with others while recovering from the illness.
  • The isolation process can be safely stopped under the guidance of the Island County Department of Health. If you are placed on isolation please follow the instructions and guidance provided to you – there are different recovery benchmarks that must be met before the isolation process can safely end.

Holiday Season Safety Recommendations:

With the Holiday Season upon us, it is critical for our community to remember all state and county public health advisory details to avoid COVID-19 exposure and transmission. Following these guidelines will help slow the spread of COVID-19 as most of the spread is directly linked to social gatherings and lack of face covers.

  • Wear an appropriate face cover.
  • Wash and sanitize your hands frequently.
  • Avoid crowds (including non-household holiday gatherings).
  • Limit travel outside of Island County.
COVID-19-FAQ

COVID-19 FAQ

Here are some frequently asked questions and answers about COVID-19 and Coronavirus.

It is important to understand that information about Coronavirus changes very frequently. We will do our best to keep information here up to date.

Still have questions? Send us a message via our Contact Us page or our Facebook.

Yes! Safety for our patients and staff is our first priority. Proactive measures include: fever screening on entry, universal use of masks by everyone including patients, and staff is equipped with Personal Protective Equipment (PPE) appropriate for any treatment or procedure.

Every WhidbeyHealth facility is configured to make spatial distancing easy. In addition to aggressive cleaning by our Environmental Services team, we have implemented dry fogging disinfecting system to eliminate pathogens beyond the reach of sprays, wipes or UV lights.

The best thing to do is contact your primary care provider to discuss testing. Call the Coronavirus Hotline to register for swabbing: 360-240-4055.

People who are infected may have many combinations of symptoms including a fever over 100*F, alternating chills and sweating, shortness of breath, a new cough, and/or severe fatigue. This list does not include all possible symptoms. If you are concerned, contact your Primary Care Provider.

Immediately call 911 if you or a family member is experiencing:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake up or stay awake
  • Bluish lips or face

This list does not include all possible symptoms. Please call 911 or go to the Emergency Department if you have severe symptoms.

How can I help
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MAKE A DIFFERENCE

"It takes a village..." has never been more true.

Neighbors and friends all over Whidbey Island have risen up in support of the neighbors and friends at WhidbeyHealth who fight for the lives of COVID-19 patients and are working contain the disease.

From homemade masks to raising money for PPE to feeding our teams, we have been inspired by your support and are deeply grateful.

This fight is not over, and will continue for the foreseeable future. There are many ways to help, including donations to the WhidbeyHealth Foundation, and many non-monetary contributions of time and resources. Click here to learn more about how you can make a difference.

COVID NEWS

COVID NEWS

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