A WhidbeyHealth Hero is someone who helps to shape and define the patient and employee experience at WhidbeyHealth. It's an intentional contributor; an exceptional healthcare professional – be it in a clinical, support services, or administrative role - dedicated to making sure we deliver exceptional care to every patient.
Each of us may have a different definition of what makes someone a “hero,” but we can agree that it is a person who is admired or idealized for their qualities and achievements.
Starting in March 2020, we've been recognizing a hero every week and without further ado we are excited to introduce and recognize this months WhidbeyHealth Heroes!
Nominations are open for our next WhidbeyHealth Heroes.
“Jennifer is the front desk guru of PFS. While a lot of us worked from home this past 12 months, she was always willing to step outside of her normal routine and help the insurance collectors get paper claims and chart notes (or other documents) mailed out the door to insurance companies. She makes sure we have all the items that we need to do our jobs in the office and is quick to see how she can help management along the way.
She really is one of our hearts and souls of PFS and a constant that we know we can rely on. Currently she takes any interoffice mail that comes in and scans it to my email so that I can get the important worker’s comp paperwork and documents taken care of as soon as possible for our providers and our patients.
When she in on the phone with patients, she is always trying her best to make our patients feel at ease that she is going to take care of whatever question or concern the patient has. She is quick to email information received from patients so that we can get the best resolution as fast as possible.”
“I feel Ms. Tonya is our everlasting keeper of knowledge and education, with a wealth of critical knowledge she shares with us every day. I have never had a shift where I did not learn something new. Tonya is a great preceptor as she envelopes new employees and nurtures them along their journey.
She has also been a great spear-head in our NRP education and helping to update our treatment of newborn babies. She brings special skillset and experience to the unit, and is always cool under pressure situations, which makes her an outstanding charge nurse!
Tonya has also been a major factor in utilizing our Certified Nurse Assistants to become more involved during codes and deliveries, getting our CNAs educated with mini NRP training. Family Birthplace is blessed to have this unique and special character as part of our ever growing story.”
“I’ve worked with Jennifer for over eight years in Home Health Care and I have witnessed her wearing many hats. Her breadth of knowledge and ease in which she adapts to new roles constantly amazes me. She is our go-to person for policy issues, specific and general education related to CMS rules and regulations. She writes new protocols, policies, procedures, standing orders, and new staff orientation guides.
Jennifer is also whom we reach out to for computer related problems before calling IT. As if all this was not enough she also fills other roles in the office as needed. As field staff members, we often bring our challenges to Jennifer. She listens and always provides constructive feedback. That is not an easy position to be in, to be empathetic yet lead for optimal efficiency, and remain professional.
Jennifer is always only a text or phone call away to both nursing and therapists. We could not do our jobs without this sort of support which is crucial to success of providing excellent care to our patients. Jennifer is a unique and valuable asset to Home Health Care and immensely appreciated.”
“My journey with Kellie started prior to my knee replacement surgery at WhidbeyHealth in their joint camp training where I first met her. Five days after my surgery I started my outpatient physical therapy three times a week and saw Kellie on most of my visits as my therapist. She became my expert in my road to recovery. She taught me not to be afraid of movement just because it hurts, but to push myself to get the optimal results and to ultimately reach my own personal goals!
She helped me by teaching me so many different exercises and techniques, for when it was time to put me on equipment that helped me build muscle and restore my strength. Those are just the technical aspects of what Kellie helped me with. The most important to me was the relationship that I built with Kellie which will always remain on of the most special ones in my life. I don’t think that people often realize the impact that they have on others simply through laughing with someone and sharing life stories on your good days and supporting you through your bad days. Kellie saw me on my darkest days, where I thought recovery was not possible because I failed at some simple task like: getting enough bend in my knee to ride a stationary bike, or the fear of climbing stairs again, or simply going from a sitting to a standing position from a chair without using the arms to push off.
She showed me compassion, care, encouragement and strength. I cannot thank this wonderful, gifted person enough for that journey she took with me. I am eternally grateful that I was lucky enough to have her be my therapist and become my friend!”
Here's a complete list of the WhidbeyHealth team members who have been recognized for their outstanding contributions to the delivery of an exceptional healthcare experience.
Admin asst.; Nursing
Sterile processing; Surgical Services
Manager; Home Health & Hospice Care
Radiologic Technologist; Diagnostic Imaging
Trauma coordinator; ED)
RN; women’s care
Lead Patient Registrar; Specialty Clinics
Eufemia Femi Smith
CNA; Nursing/Medical Surgical Unit
Medical Scribe; Surgical Services
Chief Nursing Officer
Manager, Inpatient Services
Systems Administrator; IT
Executive Director; Facilities & Plant Engineering
Manager; Purchasing/Materials Management
Director; Practice Management
Support Analyst; IT
Cook & Nutrition Assistant; Food & Nutrition Services
Operations Supervisor; Clinics
Nurse Anesthetist; Anesthesiology
Dietary Aide & Nutrition Assistant; Food & Nutrition Services
Patient Registrar; Sleep Care Clinic
Manager, WhidbeyHealth Family Birthplace
Nurse Practitioner; Palliative Care
Maintenance Tech; Facilities & Plant Ops
Manager; Emergency Department
CNA; Inpatient Services
Telecom Engineer; IT
Manager, Patient Access
Mina Yousef, MD
Hospitalist, Inpatient Services
Manager, Inpatient Nursing
RN; Inpatient Services
RN; Inpatient Services
Radiologic Technologist, Radiology
Meghan McSorley, MD
Physician, Women's Care
RN; Hospice Care
MA; Surgical Care
Housekeeper, Environmental Services
Leah Oman, MD
Physician, Surgical Care
RN; WhidbeyHealth Family Birthplace
Annelies De Wolf
Manager; Rehabilitation Care
Coordinator, Hospice & Palliative Care
RN, WhidbeyHealth Family Birthplace
As the second largest employer on Whidbey, there are over 700 dedicated members on our team who bring a 'can do' attitude to their role every day.
From front line clinical staff to housekeeping, engineering, supply management, techs, coordinators and receptionists, their tireless and sometimes heroic efforts often goes unnoticed.
Has someone gone above and beyond to ensure your needs are met? Is a friend or neighbor part of the WhidbeyHealth team, showing up everyday to make sure the hospital and clinics run smoothly?
Please help us recognize their extraordinary efforts. Nominations from patients, visitors, community members and staff are welcome.
Thank you for taking the time to submit a WhidbeyHealth Hero nomination!