Patient Rights and Responsibilities

As a WhidbeyHealth patient, you have many rights to ensure you receive the best care possible in a safe setting. You also have responsibilities that help both you and your caregivers make informed decisions about your treatment while you are in our care. Each patient has the right to personal privacy and rights to complete information about your medical bill.

Please review your rights and responsibilities carefully, and be sure to ask your nurse or patient representative if you have any questions.

Your Rights

As a patient of WhidbeyHealth Medical Center or any WhidbeyHealth location, you have the right:

  • To know the names of the health care professionals caring for you.
  • To have your questions or concerns addressed to the best of our ability.
  • To have a family member (or representative of your choice) and your Provider notified promptly of your admission to the hospital.
  • To receive information in a way you understand. This includes interpretation and translation, free of charge, in the language you prefer for talking about your health care. This also includes providing you with needed help if you have vision, speech, hearing or cognitive impairments.
  • To receive from your provider information concerning your illness or injury, possible treatments and the likely outcome of these treatments in terms you can understand. You may include or exclude family members from hearing this information.
  • To receive a diagnosis from you provider your diagnosis(es), the treatment you and your provider identified, information about your medication (including the purpose, use, or side effects), the potential outcome of the illness and any instructions required for follow up care.
  • To know why various tests and treatments and the risks associated with any procedure or treatment.
  • To have advance directives and for the hospital to respect and follow those directives.  You also have the right to request no resuscitation or life-sustaining treatment and end-of-life care.
  • To be told of reasonable alternatives for your care when acute inpatient hospital care is no longer appropriate.
  • To be informed of hospital or clinic rules which may affect you and your treatment.
  • To know if the hospital or clinic has outside relationships that may influence your treatment and care. Such relationships may be with educational institutions, healthcare providers or insurers.
  • To timely complaint resolution without fear of retribution or denial of care.  You may register a complaint by contacting Patient Experience or if requiring immediate attention then contact the manger/supervisor of the department where care was received.
  • To be treated and cared for with dignity, respect, and compassion in person, over the telephone and in written communication.
  • To receive care in a safe setting, free from abuse or harassment.
  • To have impartial access to treatment or accommodations available or medically indicated regardless of culture, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, veteran or military status, source of payment or any other basis prohibited by federal, state, or local law.
  • To refuse or change your mind about any treatment, medications or procedure, within the restraints of the law, and to be informed of the medical consequences of such action.
  • To refuse to see or talk with anyone who is not directly involved in your care.
  • To be shown consideration for your personal privacy. The hospital, clinics, your provider and others caring for you will protect your privacy as much as possible.
  • To be involved in care planning and treatment.
  • To appoint a surrogate to make health care decisions, as permitted by law.
  • To have your pain addressed and appropriately managed.
  • To follow your spiritual and religious beliefs and customs as much as possible.
  • To access protective and advocacy services.
  • To have a person of the same gender with you during certain exams and treatments.
  • To be free from any form of restraint, whether physical or pharmaceutical, that is not medically required.
  • To designate a support person or representative.
  • To choose who may and may not visit you, including but not limited to a spouse, civil union partner, domestic partner (including same sex partner), another family member or a friend.
  • To have individuals designated by the patient as a visitor, support person or representative not be restricted, limited or denied visitation privileges based on age, race, color, culture, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, veteran or military status or any other basis prohibited by federal, state, or local law.
  • To be seen in a timely manner when you arrive for your appointment.
  • To receive a detailed explanation of your medical bill, regardless of the source of payment and to receive information or to be advised of the availability of counseling to obtain financial assistance if needed.
  • To access the information contained in your medical record and receive , on request and at a fee established by the State of Washington, a copy of your medical record except as limited by the law.
  • To have all records pertaining to treatment be confidential, except as provided by law or third parts contractual agreements.
  • To request information not be shared with health care plan/insurance when visit is paid in full out of pocket.

If you feel your rights have been violated, you may file a complaint using our internal grievance system by contacting:

WhidbeyHealth Quality Department

Attn: Patient Experience Coordinator

101 N. Main St.
Coupeville, WA 98239

360.678.7656, ext. 5151
360.321.7656, ext. 5151

myhospital@whidbeyhealth.org

Additional Contact

Washington Department of Health
HSQA Complaint Intake
PO Box 47857
Olympia, WA 98045-7857

360.236.4700
800.633.6826

Email: HSQA complaintintake@doh.wa.gov

DNV

866.523.6842

400 Techne Center Dr., #100
Milford, OH 45150

Your Responsibilities

As a patient of WhidbeyHealth Medical Center or any WhidbeyHealth location, you have the responsibility:

  • To give complete, accurate, and truthful information about your present condition, past illnesses, and previous hospitalizations.
  • To ask for information you need in order to make voluntary, competent, and informed decision regarding your treatment.
  • To communicate your acceptance of the treatment plan recommended by your physician.
  • To participate responsibly in your treatment, and to follow the treatment plan agreed upon by you and your physician.
  • To respect the rights of hospital personnel and other persons responsible for your care while you are in the hospital.
  • To be considerate and respect the rights of other patients and visitors at WhidbeyHealth Medical Center.
  • To conduct yourself within the rules, policies, and procedures of WhidbeyHealth Medical Center, and to utilize the hospital appropriately.
  • To educate yourself and inform the hospital regarding your eligibility for third-party payment.
  • To ask your physician or nurse what to expect regarding pain and pain management.