Top Hospice Care in State for Fourth Quarter in a Row

April 17, 2023

WhidbeyHealth Hospice Care was honored with top marks by the Centers for Medicare and Medicaid Services (CMS) earlier this year for outstanding quality of patient care and family-caregiver experience. WhidbeyHealth has been at the pinnacle of hospice care for nearly a year now – showing that rural healthcare can provide first-class care.

The federal agency recognized WhidbeyHealth Hospice in two key areas of care: quality of patient care and the family caregiver experience. The decision to award our five-star rating is in part based on Consumer Assessment of Healthcare Provider & Systems (CAHPS) surveys and self-reported data. This mix of unique rural healthcare information, combined with standardized assessment surveys resulted in WhidbeyHealth Hospice Care’s 5-Star rating – the only recipient of such a score for nearly a year in Washington.

The family-caregiver experience survey asks family members about the patient’s hospice care, and if they would recommend the program to someone else. This survey focuses on provider communication with the family, the patient receiving timely help, and treating the patient with respect and dignity. In each of the three areas, WhidbeyHealth scored 5-10 points higher than the state and national averages, with ‘Treating patients with respect and dignity’ leading the way. WhidbeyHealth Hospice Care has a truly remarkable team, and these scores show exactly why we are so highly regarded in the field of Hospice Care.

WhidbeyHealth’s commitment to quality is shown in the outstanding care our team of hospice professionals deliver each day. CMS compares hospice services using an index of 10 indicators that assess the quality of care compared to the national average, with the highest possible score being a ’10.’ WhidbeyHealth Hospice Care met or exceeded every indicator resulting in a perfect score.

WhidbeyHealth Hospice Care provides high-quality, compassionate end-of-life care for people with terminal illness. We are committed to providing highly skilled symptom management and support for the terminally il, while living their final months to the fullest. Our hospice program provides services customized to the needs of each patient, from pain and symptom management to guidance for family members and bereavement services, to specialized services such as speech therapy or music therapy. WhidbeyHealth is proud of our commitment to provide compassionate, quality care services to our island community.

Learn more about WhidbeyHealth Hospice Care on our website: https://whidbeyhealth.org/hospice-and-palliative-care#hospice_care or call and speak to one of our hospice care professionals today.

WhidbeyHealth Hospice Care

101 N. Main Street

Coupeville, WA 98239

360.914.5635

Reference: https://www.medicare.gov/care-compare/results?searchType=Hospice&page=1&city=Coupeville&state=WA&zipcode=98239&sort=alpha&tealiumEventAction=Landing%20Page%20-%20Search&tealiumSearchLocation=search%20bar