Patient Rights and Responsibilities (policy)

SCOPE:

All departments within WhidbeyHealth must comply with Washington State Law to respect every patient and maintain an ethical relationship with the public.

PURPOSE:

Ensure all patients are notified of their rights and responsibilities as a patient as defined in WAC 246-320-141.

DEFINITIONS:

Document referred to as “Patient Rights and Responsibilities” is the WhidbeyHealth System form #001421.

POLICY:

WhidbeyHealth patients have many rights to ensure they receive the best care possible in a safe setting. Patients also have responsibilities that help both the patient and caregivers make informed decisions about the patient’s treatment while in our care. Each patient has the right to personal privacy and rights to complete information about your medical bill.

Every patient who receives services from WhidbeyHealth will receive a written document informing them of their Rights and Responsibilities. For those patients with series visits the Patient Rights and Responsibilities should be presented to the patient at the first encounter.

The Patient Rights and Responsibilities are found on the WhidbeyHealth website and will be updated to remain current.

For Complaints or Feedback, Patients May Contact:

WhidbeyHealth Quality Department

360-678-5151, Patient Experience Coordinator

101 N. Main St., Coupeville, WA 98239

myhospital@whidbeyhealth.org

Additional Contact:

Washington Department of Health

360-236-4700 / 800-633-6828

HSQA Complaint Intake

PO Box 47857, Olympia, WA 98045-7857

complaintintake@doh.wa.gov

Additional Contact:

ATTN: DNV Healthcare Complaints

DNV Healthcare USA Inc

1400 Ravello Dr.

Katy, TX 77449

Voice Mail: 866-496-9647  Fax: 281-870-4818

Hospitalcomplaint@dnv.com

An online complaint form can be found at www.dnv.healthcare.com