We’re excited to introduce the NEW MyWhidbeyHealth patient portal! The upgraded system now connects our outpatient clinics and the Medical Center to create a unified patient record across our entire healthcare organization. That means you no longer need to manage separate portals for your records at WhidbeyHealth Medical Center and those at our outpatient clinics across the island.
MyWhidbeyHealth
NEW Patient Portal
Patients with an existing login for the “WhidbeyHealth Medical Center Portal,” can use those credentials to log in to the new system below. Beginning October 8, all of your future clinic visits will be added to your account.
Patients who have been seen at the Medical Center but did not previously set up a portal account can create one now. You will be required to enter your Medical Record number, which can be found on a previous billing statement or discharge paperwork. The number begins with the letter “A” followed by 7 digits. If you cannot locate your medical record number, you can visit one of our clinics or the Medical Center’s Medical Records Department. Please note that this information can only be disclosed in person with a valid government-issued photo ID. Numbers will not be provided over the phone or through email for security purposes.
If you need assistance accessing the patient portal, please contact (360) 678-5151 ext. 6402 or email helpatmywhmc@whidbeyhealth.org.
Clinic Patients
Your new account will be created at your next clinic visit and you will receive an email with login instructions. This new account will house all of your future records for clinic visits as well as those at the Medical Center. Having all records available in one place will allow us to improve the way we provide care to you by increasing efficiencies in order processing and accessing results.
Clinic visits prior to October 8 will not be viewable in the new portal. However, you can continue to view your records in the Clinic Portal until April 30, 2025.
Download Your Records
In the Clinic Portal, you can select specific records to download or you can download them in bulk. From the Documents section, select the desired records then click the download button. 
If you have more than one page of listed documents, you will need to repeat these steps on each separate page.
Request Copies of Your Records
You can also request copies of your records from our Medical Records Department.
If you need assistance accessing your Clinic Portal please contact helpatmywhclinics@whidbeyhealth.org.
Frequently Asked Questions
Account creation occurs at your appointment at the front desk by a Patient Registrar during Registration/Check in as a core component of patient care. Staff will ask for a valid email address and add it to your medical record. Staff then send you a welcome email that contains a link to the log in page of the portal. By clicking the link, it will direct you to the login page, where you can click on the sign-in button and proceed to create your own unique username, password, and security questions. Once created, you then have a portal account.
The link and temporary credentials will expire after 72 hours.
Yes, up to age 13. At age 13 the parent’s/guardian’s access to the child’s patient portal automatically severs. According to State and Federal laws at age 13 the child has some control over who can access their chart. The child can fill out and sign a Patient Portal Proxy form giving access to their parents/guardians if they choose to. The child can also fill out and sign a Patient Portal revocation form at any time, taking away access.
Yes, patients age 13+ can fill out a Patient Portal Proxy indicating another person they want to access to their Portal account, and this person must be a patient with WhidbeyHealth. Patients will be required to complete this form and turn it into Health Information Management (HIM) with a copy of a government issued picture ID. Patients can take away that access at any time by filling out the Patient Portal Revocation Form and sending it to Health Information Management.
*The patient portal proxy form is only for giving access to your patient portal it does not give authority to the proxy in any way. This form does not allow them to make medical decisions, to get copies of your records, or be able to talk to staff on your behalf.
WhidbeyHealth is unable to create Patient Portal accounts for POAs. If a patient wishes for their POA to access their medical records, the patient or POAs would need to request the desired records from the Health Information Management (HIM) department directly 360-678-7656 ext. 6402.
No, each patient must have their own unique email address. We are unable to use a single email address for more than one Portal account.
Login is restricted to patients of WhidbeyHealth Medical Center and Clinics. If you have never been seen before at WhidbeyHealth, you do not qualify for an account. If you have an existing account, check that your username and password are typed in correctly. Ensure you are using the password for MyWhidbeyHealth as it is not connected to any other healthcare organization’s portal.
Secure messaging is available through MyWhidbeyHealth for patients of our Ambulatory departments only: Primary Care, Urology, Surgical Care, Orthopedic Care, MAC/Oncology, Walk-In Care, Palliative Care and Women’s Care. Patients who receive care in these locations must have had a visit with a provider, or the provider must be part of the patient’s care team for an ambulatory visit since 10/08/2024.
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