MyWhidbeyHealth

WhidbeyHealth Medical Center’s Patient Portal, which provides you with online access to your electronic health records for care received at WhidbeyHealth Medical Center and Clinics.

As a core component of patient care staff will ask for a valid email address and add it to your registration. When your account is set up, you will receive an enrollment email with a link to click on which expires in 72 hours. Please check spam/junk folders if you do not find the enrollment email in your inbox.

Please follow these instructions:

1. Click on the link in the email.
2. It will take you to MyWhidbeyHealth log-in page, with a generic username and password filled in: Click the SIGN IN button; Do not click on Create Account.
3. The next screen prompts you to create your username, password, and security questions.

Once you registered for the portal, do not reuse the email link to access the portal on future attempts. Save the portal URL: https://mywhidbeyhealth.org to your browser, visit mywhidbeyhealth.org, or use the MHealth App for future log-ins. 

Patients who receive care at the Medical Center and Clinics but have not previously set up a portal account can create one by accessing the MyWhidbeyHealth webpage at https://mywhidbeyhealth.org and clicking on  “Create Account” tab. You will be required to enter the following information:

• Your full last and first name, without any punctuation or special characters.
• Your Date of Birth.
• WhidbeyHealth Medical Records number – this can be found on previous billing statements, discharge paperwork, or by calling your clinic. Medical Record numbers begin with an “A” + 7 digits.

If you have access issues, please attempt the troubleshooting tips/tricks to ensure your device is able to access the Portal Webpage. If you find you still cannot access your account, or need assistance with a reset, please call 360-678-7656 extension 6402 for assistance, the following information is required:

1. Description of the issue.
2. What type of device are you using to access your portal and the version of the device?
   1. Cell Phone: Android, iPhone, etc.., Laptop/Computer: Windows, MacOS, MHealth App
3. If using a computer or webpage on your mobile phone: what browser are you using and what version of that browser (Mozilla Firefox, Safari, Google Chrome, Microsoft Edge)?
4. Email address provided to be added to your medical record.

Password: Click on the “Forgot Password?” link on the MyWhidbeyHealth log-on page. You will be required to enter your username and email address. You’ll then receive an email with a link to reset your password.

Username: Click on the “Forgot Username?” link on the MyWhidbeyHealth log-on page. This will reset both your username and password. You’ll then receive an email with a link to reset.

Note: If you and another patient use the same email address and one or both of you need to reset your USERNAMES, please call Medical Records for assistance at 360-678-7656, ext. 6402. You will not be able to reset your username yourself if you use a shared email address. 

When possible use an individual email address that is not shared with others.  Meditech will allow use of the same email for more than one portal customer but it is recommended that unique emails be used when possible.  See How do I reset my password or username FAQ’s.

Log in is restricted to patients of WhidbeyHealth Medical Center and Clinics. If you have never been seen before at WhidbeyHealth, you do not qualify for an account.

If you have an existing account and are having log in issues, please confirm the following:

• You have completed setting up your Portal by creating a password and username and have logged into your portal at least 1 time previously.
• That your username and password are typed in correctly.
• That you are on the correct Portal Log in page, the URL is: http://mywhidbeyhealth.org.
• You have a strong internet connection.
• You are using a supported device with the most up-to-date version available: computer, laptop, cell phone, MHealth App, and/or browser. Preferred browsers are Google Chrome or Safari.
• Clear your browser cache and history.
• Ensure your computer/laptop doesn’t ahve any security settings that would prevent it from accessing the portal URL.
• Disable pop-up blockers/VPNs.
• Disable any password auto-fill software/saved passwords.
• Use the most up-to-date version of the MHealth App.
• If using the MHealth App, make sure you are logging into MyWhidbeyHealth and not another healthcare organization’s portal as MHealth is a shared app.

Confirm you are using compatible device specifications and/or an updated MHealth App to access the portal. Results can be found in 2 places using the main menu after logging in:

1. Select Results and Reports to view completed lab results, office visits.
2. Select Documents and then Scanned Results to view scanned results such as Pathology results and Echocardiograms.

If you can see your result but when you click on them, they do not open, ensure you do not have any pop-up blockers on, as documents will open in a new window.

Yes, up to age 13. At age 13 the parent’s/guardian’s access to the child’s patient portal automatically severs. According to State and Federal laws, at age 13 the child has some control over who can access their chart. The child can fill out and sign a Patient Portal Proxy form giving access to their parents/guardians if they choose to. The child can also fill out and sign a Patient Portal revocation form at any time, taking away access.

Yes, patients aged 13+ can fill out a Patient Portal Proxy indicating another person they want to have access to their Portal account. This person must be a patient with WhidbeyHealth in order to be granted Proxy access. Patients will be required to complete the Proxy form and turn it into Health Information Management (HIM) with a copy of a government issued picture ID. Patients can revoke that access at any time by filling out the Patient Portal Revocation Form and sending it to Health Information Management.

The patient portal proxy form is only for giving access to your patient portal it does not give authority to the proxy in any way. This form does not allow them to make medical decisions, to get copies of your records, or be able to talk to staff on your behalf.

WhidbeyHealth is unable to create Patient Portal accounts for POA’s. If a patient wishes for their POA to access their medical records, the patient or POA’s would need to request the desired records from the Health Information Management (HIM) department directly 360-678-7656 ext. 6402.

Records from other facilities cannot be seen in the patient portal, and we cannot provide other facilities records.  This is called redisclosure and against the rules and regulations we are required to follow.

You must have had a visit with a WhidbeyHealth Primary Care Provider on or after 10/08/2024 to be eligible to use secure messaging through your Portal account.

Secure Message Character limit— the Portal limits messages to 500 characters.  For the best care experience, we kindly ask that you call the clinic directly for assistance if your message exceeds the character limit.  Portal messaging is not intended for complex medical discussions or urgent medical needs.

Please attempt the troubleshooting tips/tricks to ensure your device is able to access the Portal Webpage or use the MHealth App for easy access to your virtual visit.

1. Log in to your portal account.
2. Select the “Join Visit” button.
3. Review pre-registration questions and any consents.
4. Select “Submit.”

You will automatically be joined to the virtual visit when you click on the submit button. You can join up to 10 minutes before the scheduled appointment time. if you try to join sooner, the join visit button will not be activated. For additional assistance please reach out to your Clinic directly and ask to speak with a Patient Registrar.